CLEANER THAN EVER FOR YOUR SAFETY AND PEACE OF MIND

WE HAVE DEPLOYED NEW MEASURES
SO YOU CAN FLY CONFIDENTLY

The safety of our passengers and employees has always been one of our first and foremost priorities at Volotea. At this time when protection is so important, we are implementing recommendations from aviation regulators like EASA (European Union Aviation Safety Agency), the ECDC (European Centre for Disease prevention and Control) and local health authorities to ensure that we go even beyond all the necessary precautions to take good care of your health on every trip.


THIS IS HOW TO ENSURE A HEALTHY EXPERIENCE ON THE GROUND AND IN THE AIR

 

1
Before you leave home

 

 

CHECK-IN ONLINE AND GET YOUR BOARDING PASS

Get your boarding pass online, from your home just accessing the check-in online section 4 days before flight if you do not have a seat selection. We also recommend to download our mobile app that allows you to store your boarding passes and have a quick access to them.

BRING YOUR OWN MASK. YOU MUST WEAR IT AT ALL TIMES

We kindly ask you to bring your own face mask. Face masks are mandatory at all times either at the airport and on board the aircraft. Also we recommend you bring a spare one (common medical masks should be replaced after around 4 hours of use). Please always dispose any face mask in the designated disposable bin or ask our cabin crew if you are on board.

 

 

COME ALONG ONLY IF YOU HAVE NO FEVER OR  OTHER SYMPTOMS

Be aware that passengers not wearing face masks, and specially with fever or with flu-like symptoms, will not be allowed to enter the airport terminal. Also bear in mind the access to all airports is limited to travellers only.

LEAVE WITH ENOUGH TIME FOR EVENTUAL AIRPORT CONTROLS

Please arrive at the airport 2 hours before departure. This is to allow enough time for passing temperature scans and also for checking out eventual health questionnaries. In that sense, and to help mobility, we recommend to limit the use of hand luggage whenever possible.

 

 

2
At the departure airport

 

 

PHYSICAL DISTANCING IN CHECK-IN AND BOARDING PROCEDURES

Physical distancing will be observed and there will be floor markers at queuing areas, including check-in counters and kiosks. Alternate check-in desks may be opened to keep social distancing. Please limit contact with surfaces and people, you should mantain a safety distance of 1,5-2m whenever possible. Only make use of airport facilities and services when necessary.

KEEP GOOD HAND HYGIENE
AND A RESPIRATORY ETIQUETTE

Wash your hands with water and soap, and also please make use hand sanitizers, they will be available for all clients and staff. We recommend the use of gloves for extra protection. Our cabin crew will be wearing gloves and other uniform protections. Also, when sneezing or coughing please use a tissue, towel or your flexed elbow even with your mask on.

 

 

CHECK-IN ALL YOUR LUGGAGE WHENEVER POSSIBLE

As always, all passengers can travel with a handbag (or small personal item) and a suitcase (no larger than 55x40x20 and max of 10 kg) free of charge. However, in order to reduce number of bags on board for safety reasons, only paxs with priority boarding can take the two items into the cabin. The rest of the passengers will need to check the cabin-suitcase in the check-in counter free of charge before going to the boarding gate. Bags exceeding cabin restrictions will follow usual charges for checked bags.

IF YOU HAVE DOUBTS, WE ARE HERE TO HELP YOU ANYTIME

Anywhere you are, in case you have any question or doubt, please do not hesitate to ask our staff and cabin crew, we are all in this together, we will always try to help you. Also, if you feel uneasy or uncomfortable, please contact the members of our team, and rest assured we will assist you anytime we can.



 

 

3
On board the aircraft

 

 

EXTENSIVE AIRCRAFT DISINFECTION AND INTERIOR CLEANING MEASURES

Every night, all aircrafts undergo a deep disinfection procedures, including the spraying of all cabins, using Airbus and EU approved aerosol disinfectants which are effective for over 24 hours. During the day, disinfectant procedures are carried out on all cabin surfaces and in toilets.

THERE'S ALWAYS CLEAN AIR IN OUR FLEET CABINS

Our fleet are either equipped with hospital-grade filters (HEPA: High Efficiency Particulate Arrestors) which filter out 99,97% particles such as viruses and bacteria or the cabin air is completely renewed with 100% clean air quality every three minutes.

 

 

ON BOARD SERVICE IS TEMPORARILY SUSPENDED

There will be no on board services in our flights just in order to ensure comfort and wellbeing standards for passengers and limit the contact between crew members and passengers in all the duration of the flights. In order to keep the cabin clean, avoid touching surfaces and leave the mask on at all times, we kindly ask you to please do not bring your own food on board.

MEASURES TO LIMIT CONTACT WITH CABIN SURFACES OR OTHER PASSENGERS

Listen to cabin crew safety instructions and always try to follow health protocols and recommendations. Please, we ask you to avoid queueing for the cabin toilet, wait your turn. Limit the use of air supply nozzles. Keep your distance to other passengers whenver possible, specially during onboarding and disembarking procedures.

 

 

4
Upon arrival at your destination

 

 

BE PREPARED FOR MORE TEMPERATURE CHECKS

Before you continue to the baggage claim belts, at the arrival airport there may be other temperature checks and health questionnaires collections. Remember to keep your distance with other passengers. We recommend to limit the use airport premises and services if not necessary.

GO TO THE BAGGAGE CLAIM AND THEN JUST EXIT THE AIRPORT

In case you have checked in luggage, wait for it at the baggage claim while you keep your 1,5m distance with other people and surfaces. Once you have your bags, please go directly to the nearest airport exit. Please, only use airport facilities and services when necessary.

 

 



THERE’S NO NEED TO WORRY, WE’VE GOT IT SORTED


  • Anytime, anywhere you are in your journey, you can always ask our cabin crew or our airport staff if you have any question or in case you feel uneasy.

  • Please remember to be kind to each other ;) We now these are hard times, but we are all on this together, so please be nice and respectful to other passengers and to our staff, it’s the only way we will get through this.

  • Also, remember now we offer flexible fares. So you can book with peace of mind because if your plans change, you can change the date of your flights with no flight change fee. With any flight booked on our website or app, confirmed between 11 March and 30 June, for flights until September 30th 2021.

  • Remember that you can change your flight up to 7 days before flying at no additional cost, except for any difference in price between the flight booking and the time you make the change.